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SHIPPING
 Can I find additional tracking information about my rod once its been shipped?
When you ship my rod, will it be insured in case of damage enroute?
What does it cost to ship my Cajun Rods® to me?
Why does it cost so much to ship my Cajun Rods®?
How long will it take to receive my Cajun Rods®?
How is my Cajun Rods® packed for shipment?

 

WARRANTY
 What is your Warranty?
What do I do if my rod breaks?

 

PRODUCT CARE AND USE
 How should I travel with my Cajun Rods®?
What is the best way to take care of my Cajun Rods®?
Can I use line ratings other than what is listed on my Cajun Rods®?
Can my Cajun Rods® epoxy crack?
Can the way I fish damage my Cajun Rods®?
How should I retrieve my lure if I get it snagged?
What is high-sticking and can it damage my rod?

 

 

SHIPPING

Can I find additional tracking information about my rod once its been shipped?

 

As soon as your Cajun Rods® order is shipped you will receive an e-mail notification and either a UPS or USPS tracking number so you can check the shipping status at any time. You can go to UPS.com or USPS.com directly and enter your tracking number to view shipment status. If you have other questions about shipping, handling, or rates please contact us

 

When you ship my rod, will it be insured in case of damage enroute?

 

Every Cajun Rods® is shipped with the actual declared value (i.e., the price of the finished rod). This declared value is automatically included when you purchase your fishing rod. This declared value ensures that your rod is insured from us to you … just in case the unexpected occurs.

Please understand that Cajun Rods®, Inc. is not responsible for lost or damaged packages once shipped.  In the event that your rod is damaged in shipment, you will need to contact UPS or USPS directly to process a claim.

In the event that an order is lost or worst case, damaged, the declared value is how you are able to file the claim with UPS or USPS.  Unfortunately, once the item is released to UPS or USPS, the carrier holds all liability and accountability for your item until your item is successfully delivered to your selected destination.  However, if you are having any issues please do not hesitate to contact us and we will assist to the best of our ability.

 

What does it cost to ship my Cajun Rods® to me?

 

We use UPS or USPS for both domestic and international shipping.  For all fishing rod orders, a flat rate of $25.00 U.S. dollars is charged for shipments within the United States. For outside the United States, the shipping rates will vary pending the final destination, parcel weight/dimension, and method (or speed) of your required delivery.

 

What does it cost so much to ship my Cajun Rods®?

 

Because all of our rods are single piece rods, they are considered oversize items by both UPS and FEDEX, which significantly increases the shipping costs. In almost all cases, the cost to ship is higher than $25.00, however, we cap what we charge you at $25

 

How long will it take to receive my Cajun Rods®?

 

Most rod orders are shipped within 1-3 days of your order. Generally within the 3-7 day time frame from receipt of your order, you’ll receive your rod. Factors that could influence a delay in receiving your order include: production delays (rare), selected shipping method, shipping destination or holidays. In the event that there is a known delay, for ANY reason, we contact you immediately.

 

How is my Cajun Rods® packed for shipment?

 

All of our rods are shipped in custom designed and manufactured rod tubes that can withstand cold, snow, heat, rain, blunt and sharp impacts, and even the abuse that can happen at distribution centers. Each end of your fishing rod is meticulously encased in and wrapped in small perforated bubble wrap to ensure no lateral or longitudinal movement once inside the rod tube.

 

 

WARRANTY

What is the your Warranty?

 

Our warranty can be found here: Cajun Rods® Warranty

 

 

What do I do if my rod breaks?

 

If your rod is damaged for no apparent reason soon after purchase, it may be covered under our warranty provisions. If you have damaged your rod through your own error or by accident, please contact Cajun Rods® and we will assist you.  In every case, we will do our very best to ensure your satisfaction.  Note: Honesty & Integrity mean everything.  Once we receive your rod, we will make an unbiased assessment as to why the rod was damaged. Our complete Warranty can be found here.

 

 

Product Care

How should I travel with my Cajun Rods®?

 

Always transport your rod carefully inside a solid travel case or boat locker – NEVER in your truck bed!  When traveling, place your rods in with additional padding around the tip, inside a hard case.  Vibration actually damages more rods than a sudden impact.  The hard case makes both a convenient carrying tool and protects your rod against sudden impacts. Take adequate precautions all the way to the river, lake, or boat.  More than one rod has been broken or had a guide bent while taking it in and out of cars and trucks. 

 

What is the best way to take care of my Cajun Rods®?

 

Like anything else you own, your custom crafted Cajun Rods® rod will provide you with the longest possible enjoyment if it is properly cared for from the very beginning.  Here are a few suggestions for keeping your new purchase looking and performing at it’s best:


  • Wash the rod down in warm water after the days use.  This is particularly important if you fish in saltwater.  Use a little soap and water and a soft brush or cloth to remove any “fish stuff” or salt.  The frame of any guide (aside from top of the line Titanium guides) may begin to rust over time if exposed to salt water and not properly cleaned after each use.
  • Dry your rod completely.  Stand the rod up vertically (in a corner or against a wall) for a few hours to let the residual moisture dry and evaporate.  Keep the rod well supported during storage and keep in a cool, dry place.
  • Remove the reel prior to storage as corrosion can build up on the reel feet under the hoods.
  • Don’t keep the rod in the bag if moisture is prevalent in your area as mold or mildew could occur.

 

Can I use line ratings other than what is listed on my Cajun Rods®?

 

All Cajun Custom Rods® display the line breaking strains recommended for the rods. Cajun Custom Rods® does not warrant the rods if you use lines rated above the rods limits.

 

 

Can my Cajun Rods® epoxy crack?

 

Occasionally, small stress cracks may eventually develop in the finish near the ends of the guide feet.  This is due to the carbon fiber rod blank being much more flexible than the stainless steel guide foot.  On every Cajun Rods®, each guide foot is ground to a shallow taper, thinned as much as possible, and polished in an effort to minimize this effect.  Multiple overwraps may be used in certain cases to minimize this effect as well.  However, in some cases, this phenomenon is virtually unavoidable.  Do not be alarmed if this should occur as it is mainly cosmetic and will not affect the rod’s performance.  Also, keeping a good coat of wax on the rod at all times will help to prevent water intrusion over time.  In the event that a crack occurs that is beyond your personal tolerance, please contact us and we’ll work with you to make it right.

 

 

Can the way I fish damage my Cajun Rods®?

 

Absolutely. Here are a few tips to ensure your Cajun Rod® will last you a lifetime:

  • Never wind your lure all the way to the rod tip.  By doing so, you’ll prevent damage to the rod tip.
  • Always use your rod hook keepers to stow lures when not in use.  If a guide is used, the metal on metal contact will scratch your rod guide insert and could lead to line fray and having to tell about “the one that got away.”
  • Only use your Cajun Rods® with fishing line that falls within the limits specified on your fishing rod (labeled on the side of each rod).
  • Never over tighten the drag on your fishing reel.  This may easily result in unexpected rod damage, particularly when coupled with lines outside of our manufacturing ratings for specific Cajun Rods®.

 

 

How should I retrieve my lure if I get it snagged?

 

When a lure gets snagged, DO NOT LOAD YOUR ROD UP BY BENDING THE ROD, as this places the stress on the rod and you’ll most likely place your rod into a “HIGH-STICK” situation, which can break your rod and is NOT COVERED BY WARRANTY. The proper way to free a lure is to line the rod up with the snag (front guide with rear guide) and pull the rod butt directly toward you. Sometimes the lure will come free, sometimes the line will break, while other times you may have to cut the line.  Regardless, this method will save you the heartache of breaking your rod over a losing a lure. I’m sure you would rather replace a $5 lure than your favorite Cajun Rod®.

 

 

What is high-sticking and can it damage my rod?

 

All fishing rods, particularly graphite rods, are at risk of breakage if the rod is “high-sticked.”  The good news is, our rods are carbon fiber and less susceptible to a high-stick situation due to the bending properties of carbon fiber.  However, any fishing rod can be easily placed into a high-stick situation if the angler is not careful.

 

High-sticking occurs when the tip of the rod is raised too high under load, causing the weaker rod tip section to bear too much of the load, which can result in the rod tip breaking.  A high stick is very easy to recognize and can never be repaired.

Avoid High-Sticking at all costs as this is one of the most common causes of breakage and is 100% angler-caused.